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Privacy Policy

Effective Date: April 9, 2025

This Privacy Policy describes how Sophia Lanz ("we," "us," or "our"), a business based in Switzerland, collects, uses, and shares personal information of users ("you" or "users") of our website, sophialanz.com (the "Website"). We are committed to protecting your privacy in accordance with Swiss data protection laws.

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1. Data Controller

The data controller responsible for the processing of your personal data in connection with this Website is:

Sophia Lanz

Adresse: Merkurstrasse 36, 8032 Zürich

Tel.: +41 76 309 31 87

E-Mail: softoca@gmail.com

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2. Information We Collect

We collect the following types of information from you:

  • Automatically Collected Information:

    • Website Usage Data: When you visit our Website, we automatically collect certain information about your interaction with the site. This includes your IP address, browser type, operating system, referring website addresses, pages you visit, and the dates and times of your visits. We collect this information using Google Analytics, a web analytics service provided by Google LLC ("Google"). Google LLC is based in the United States, and data may be transferred to and processed in the USA. Google has certified its compliance with the EU-US Privacy Shield Framework. For more information, please refer to Google's Privacy Policy.

  • Information You Provide Voluntarily:

    • Booking Information: When you book a session through our Website, you will be required to provide personal information such as your name, email address, phone number, and potentially other relevant details necessary for the booking and provision of our services.

 

3. Purposes of Data Processing

We process your personal data for the following purposes:

  • To Provide and Manage Services: We use your booking information to process your session requests, schedule appointments, communicate with you about your bookings, and provide the services you have requested. This processing is necessary for the performance of a contract with you.

  • To Improve Our Website: We use the information collected through Google Analytics to understand how users interact with our Website, analyze trends, and improve its functionality, content, and user experience. This processing is based on our legitimate interest in optimizing our Website.

  • To Communicate with You: We may use your contact information to send you confirmations, reminders, and other administrative or service-related communications. This processing is necessary for the performance of a contract with you or based on our legitimate interest in providing you with relevant information about your bookings.

  • For Internal Record Keeping: We store booking data in our secure backend system for record-keeping purposes and to manage our client relationships. This processing is based on our legitimate interest in efficient business administration.

 

4. Data Storage and Security

  • Google Analytics: The data collected by Google Analytics is transmitted to and stored by Google on its servers, potentially located outside of Switzerland and the European Economic Area (EEA), including in the United States. Google has certified its compliance with the EU-US Privacy Shield Framework, ensuring an adequate level of data protection according to European standards. Please refer to Google's Privacy Policy for more information on how they handle your data.

  • Booking Data: The personal data you provide during the online booking process is stored in our secure backend system. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, use, or disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure.  

 

5. Data Sharing

We may share your information with the following categories of recipients:

  • Google Analytics: We share anonymized website usage data with Google Analytics for the purposes described in Section 3.

  • Service Providers: We may engage third-party service providers, potentially located outside of Switzerland, who assist us in operating our business (e.g., hosting providers, IT support). We will ensure that these providers have appropriate data processing agreements in place to protect your personal data in accordance with Swiss law.

  • Legal Requirements: We may disclose your personal information if required to do so by applicable Swiss law or in response to a valid legal request, such as a court order or government investigation.

 

6. Your Rights under Swiss Data Protection Law

Under the Swiss Federal Act on Data Protection (FADP), you have the following rights regarding your personal data:

  • Right to Information: You have the right to request information about the personal data we process about you, the purposes of the processing, the categories of personal data, the recipients or categories of recipients, the planned storage period, and the origin of the data.  

  • Right to Rectification: You have the right to request the correction of inaccurate or incomplete personal data concerning you.

  • Right to Erasure: You have the right to request the erasure of your personal data, provided that the legal requirements for erasure are met.  

  • Right to Restriction of Processing: You have the right to request the restriction of the processing of your personal data under certain conditions.  

  • Right to Data Portability: You have the right to receive the personal data concerning you, which you have provided to us, in a commonly used and machine-readable format and to transmit this data to another controller, provided that the legal requirements are met.  

  • Right to Object: You have the right to object to the processing of your personal data on grounds relating to your particular situation, particularly against processing for direct marketing purposes.  

  • Right to Lodge a Complaint with a Supervisory Authority: You have the right to lodge a complaint with the competent Swiss data protection authority (the Federal Data Protection and Information Commissioner - FDPIC) if you believe that the processing of your personal data infringes Swiss data protection law.  

To exercise any of these rights, please contact us using the contact information provided in Section 1. We will respond to your request in accordance with applicable Swiss data protection laws.

 

7. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy, or for longer periods if required or permitted by Swiss law. Booking data will be retained for as long as necessary to manage our client relationships and for internal record-keeping, taking into account statutory retention obligations. Anonymized data collected through Google Analytics may be retained for a longer period.  

 

8. Third-Party Websites

Our Website may contain links to other websites. This Privacy Policy only applies to our Website. We are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any third-party websites you visit.  

 

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data processing practices or Swiss data protection laws. We will post any changes on this page and update the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically.  

 

By using our Website, you consent to the terms of this Privacy Policy and to the processing of your personal data in accordance with Swiss law and this policy.

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